Cancellation & Refund Policy

We want you to be completely satisfied with ChatAutoDM. Here's our transparent policy on cancellations and refunds.

Last updated: December 2024
7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all paid plans. If you're not satisfied with our service, you can request a full refund within 7 days of your subscription purchase.

How to Cancel Your Subscription
You can cancel your subscription at any time through multiple methods

Self-Service Cancellation

  1. Log into your ChatAutoDM dashboard
  2. Go to Settings → Billing
  3. Click "Cancel Subscription"
  4. Confirm your cancellation
  5. You'll receive an email confirmation

Contact Support

support@chatautodm.com
+91 9876543210

Our support team will process your cancellation within 24 hours

Refund Eligibility
When you're eligible for a full or partial refund

Full Refund

  • • Within 7 days of purchase
  • • Technical issues on our end
  • • Service not as described
  • • Billing errors

Partial Refund

  • • Unused portion of monthly plan
  • • Downgrade requests
  • • Service interruptions
  • • Pro-rated calculations

No Refund

  • • After 7-day period
  • • Policy violations
  • • Excessive usage
  • • Account suspension
Refund Processing
How and when you'll receive your refund

Processing Time

Credit/Debit Cards
3-5 business days
UPI/Net Banking
1-3 business days
International Cards
5-10 business days

Refund Method

• Refunds are processed to the original payment method

• For UPI payments, refunds go to the linked bank account

• International refunds are processed in the original currency

• You'll receive an email confirmation once processed

Special Circumstances

Instagram Account Issues

If your Instagram account gets suspended or banned, and it's not due to our service, we'll provide a pro-rated refund for the unused portion of your subscription.

Service Downtime

If our service experiences significant downtime (more than 24 hours), we'll automatically credit your account or provide a partial refund.

Feature Changes

If we remove a core feature that was part of your plan, you can request a refund within 30 days of the change.

Need Help?
Our support team is here to help with any questions about cancellations or refunds

Contact Support

📧 support@chatautodm.com

📞 +91 9876543210

🕒 Mon-Fri, 9 AM - 6 PM IST

This policy is subject to change. We'll notify you of any significant changes via email. For the most current version, please check this page regularly. This policy is governed by Indian law and any disputes will be resolved in Bangalore courts.

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